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Social commerce Stories - Page 5

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Social commerce stories

How AI, social commerce & experience will reshape retail in 2026
Customer Experience

How AI, social commerce & experience will reshape retail in 2026

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
AI reshapes CFO challenges as investor scrutiny shifts focus
Data Analytics

AI reshapes CFO challenges as investor scrutiny shifts focus

Q4 says that as AI reshapes CFO roles, finance chiefs are facing detailed questions on AI strategies, capital allocation, and future compliance costs.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
The tech shifts that will reshape logistics in 2026
Robotics

The tech shifts that will reshape logistics in 2026

In 2026, logistics will pivot towards proven robotics, practical AI, cloud resilience, and enhanced visibility to tackle rising complexity and costs.

By Jonathan Briggs • 4 min read • Fri, 21st Nov 2025
AI, social media & flexible payments to drive festive shopping
Crypto

AI, social media & flexible payments to drive festive shopping

AI, social media, and flexible payments like BNPL will shape festive shopping as 69% of consumers trust AI to assist their Black Friday and holiday purchases.

By Catherine Knowles • 4 min read • Fri, 14th Nov 2025
Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025

Stories from Other Regions

Social commerce stories

Gen Z 'Returniture' trend piles pressure on UK retailers
Digital Transformation

Gen Z 'Returniture' trend piles pressure on UK retailers

Gen Z's 'Returniture' habit of sending back bulky furniture bought online is soaring, leaving UK retailers to shoulder rising costs and complexity.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
UK shoppers want AI for deliveries but demand transparency & choice
Customer Experience

UK shoppers want AI for deliveries but demand transparency & choice

UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025
Social shopping sees record Black Friday surge as UK eCommerce grows
Social Media

Social shopping sees record Black Friday surge as UK eCommerce grows

UK eCommerce sales surged 27% during Black Friday as social media platforms like TikTok fueled a 152% global rise in social shopping transactions.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
Etaily secures SMBC-led funding to fuel Southeast Asia growth
eCommerce

Etaily secures SMBC-led funding to fuel Southeast Asia growth

Etaily secures over USD $24 million in SMBC-led funding to boost social commerce growth and regional expansion across Southeast Asia.

By Sean Mitchell • 4 min read • Fri, 5th Dec 2025
UK shoppers want AI for delivery but not to replace people
Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025
Fanclip launches to unify Southeast Asia's USD $55 billion creator market
Marketing Technologies

Fanclip launches to unify Southeast Asia's USD $55 billion creator market

Fanclip launches in Southeast Asia to unify the region's USD $55 billion creator market with a platform for creators, brands, agencies, and buyers.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025
UK consumers prioritise trust & speed in digital purchases
Marketing Technologies

UK consumers prioritise trust & speed in digital purchases

UK consumers increasingly prioritise trust and speed in digital purchases, with 77.6% researching online before buying amid booming eCommerce growth.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
Ghost stock phenomenon hits UK retailers' profits & efficiency
Customer Experience

Ghost stock phenomenon hits UK retailers' profits & efficiency

Ghost stock is costing UK retailers profits and efficiency, with rising returns and inventory errors impacting operations and customer loyalty, says Manhattan Associates.

By Jed Nykolle Harme • 4 min read • Wed, 29th Oct 2025
Luxury brands & AI agents top UK shoppers' product research
Customer Experience

Luxury brands & AI agents top UK shoppers' product research

UK shoppers now trust luxury brand websites and AI agents like ChatGPT for product research, prioritising detailed info over traditional retail sources.

By Kaleah Salmon • 3 min read • Mon, 27th Oct 2025
UK shoppers turn to luxury sites & AI for trusted product info
Digital Transformation

UK shoppers turn to luxury sites & AI for trusted product info

UK shoppers trust luxury brand websites and AI assistants like Chat GPT for reliable product info, with 68% favouring luxury sites and 67% AI tools.

By Shannon Williams • 4 min read • Thu, 23rd Oct 2025
UK shoppers embrace AI for retail updates but still seek human touch
Customer Experience

UK shoppers embrace AI for retail updates but still seek human touch

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
SOTI boosts retail with AI, enhanced data security & device control
Data Protection

SOTI boosts retail with AI, enhanced data security & device control

SOTI upgrades its ONE Platform with AI and enhanced security to boost retail efficiency, meet consumer data protection demands and streamline device control.

By Jed Nykolle Harme • 4 min read • Thu, 2nd Oct 2025
UK shoppers embrace AI in retail but demand more transparency
Customer Experience

UK shoppers embrace AI in retail but demand more transparency

While 38% of UK shoppers use AI in retail, 72% want control and 94% demand transparency in how AI handles their data and choices.

By Shannon Williams • 3 min read • Thu, 25th Sep 2025