About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 6
Zapier data shows AI is now infrastructure for leads
Last month
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crm
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digital transformation
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cx
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
AI speeds up workdays but doesn't lighten workloads
Last month
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uc
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digital transformation
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erp
AI is speeding up shorter workdays but piling on more tasks, with rising collaboration, multitasking and weekend work, a study finds.
Zendesk to buy Forethought in agentic AI expansion drive
Last month
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
Open source dependencies leave apps dangerously exposed
Last month
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uc
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digital transformation
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application security
Secure.com warns most apps hide critical flaws in open source components, as unpatched dependencies and licence risks leave firms exposed.
GTIA launches PeerTrust Circles for security-led IT peers
Last month
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risk & compliance
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cybersecurity
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it services
GTIA has launched PeerTrust Circles, a security-led peer network helping IT service leaders benchmark trust, resilience and maturity.
Sentinel Global rebuilds AI-led venture team, eyes 2026
Last month
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spacetech
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drones
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crypto
Sentinel Global rebuilds its AI-driven venture team around GIC veteran Jeremy Kranz and expands Sentinel Labs, targeting a 2026 fundraise.
Salesforce guest flaws fuel large-scale data harvesting
Last month
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saas
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crm
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firewalls
Misconfigured Salesforce Experience Cloud guest profiles are being exploited for mass data harvesting, with up to 400 firms possibly affected.
DevRev expands Computer AI agent platform in India
Last month
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crm
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data analytics
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digital transformation
DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.
AI plans threaten junior hiring as staff left unready
Last month
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data analytics
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digital transformation
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cx
Employers plan to cut junior hiring as AI expands, leaving most staff feeling unprepared for rapid shifts in work and skills demand.
Ransomware dominates UK cyber incidents, data loss surges
Last month
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data protection
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ransomware
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phishing
Ransomware drives over half of UK cyber incidents as data loss surges, with healthcare, retail and complex supply chains hardest hit.
Structural stress rises for sysadmins in hybrid IT era
Last month
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devops
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digital transformation
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it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
Distributors emerge as digital force in cloud & AI
Last month
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data analytics
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digital transformation
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hyperscale
IT distributors are emerging as strategic cloud and AI power-brokers, driving subscription growth, hyperscaler ties and digital platforms.
Slow patching leaves SMB endpoints exposed for weeks
Last month
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it automation
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risk & compliance
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edr
Acronis finds SMBs patch Microsoft flaws in about eight days, but the slowest endpoints stay exposed to known bugs for over five weeks.
Women in tech call for real power beyond IWD praise
Last month
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hcm
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supply chain
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genai
Tech leaders use International Women's Day to demand structural change, real equity and female power in shaping AI and senior decisions.
Firewalla app update boosts DAP security & family tools
Last month
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firewalls
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vpns
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network security
Firewalla's latest app update tightens DAP network security while rolling out smarter family time controls and a refreshed interface.
Teramind launches AI governance to tackle shadow AI
Last month
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firewalls
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digital transformation
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network security
Teramind has unveiled an AI governance platform to monitor workplace AI tools and shadow agents, aiming to curb hidden data and security risks.
AI cyber threats outpace staff readiness, report warns
Last month
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firewalls
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data protection
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digital transformation
Attackers' AI use is surging faster than staff skills, Fortinet warns, leaving firms exposed despite rising security awareness spending.
Policy reform must be matched by shifts in culture, hiring and progression
Last month
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hcm
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productivity
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flexible work
New UK gender pay and menopause plans hailed, but leaders warn only deeper shifts in hiring, culture and progression will close gaps.
Red Hat, Nvidia, Palo Alto forge AI-native telco stack
Last month
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virtualisation
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uc
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firewalls
Red Hat, Nvidia and Palo Alto launch unified AI-native telco stack to merge network functions, accelerated compute and security at core and edge.
CIOs warn AI adoption is outpacing governance skills
Last month
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data analytics
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digital transformation
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cx
CIOs say AI adoption is racing ahead of governance, with skills gaps, risk fears and sustainability concerns stalling efforts to scale.