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User experience (UX) stories

Interprefy joins Cvent marketplace for multilingual events
Enterprise Resource Planning

Interprefy joins Cvent marketplace for multilingual events

Cvent users can now add live translation, captions and interpreters for events without leaving the platform, easing multilingual planning worldwide.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Adobe launches ChatGPT plugin to link its creative tools
Software-as-a-Service

Adobe launches ChatGPT plugin to link its creative tools

ChatGPT users can now tap more than 70 Adobe tools in one workflow, reducing the need to juggle separate creative app connectors.

By Sean Mitchell • 4 min read • Last week
OpenAI widens free ChatGPT access with GPT-5.6 update
Generative AI

OpenAI widens free ChatGPT access with GPT-5.6 update

Free ChatGPT users will now get unlimited text chats and a new higher-reasoning mode as OpenAI tightens accuracy and safety controls.

By Mark Tarre • 4 min read • Last week
rf IDEAS adds Gallagher badge support in Apple Wallet
Physical Security

rf IDEAS adds Gallagher badge support in Apple Wallet

Workplaces can now use one mobile badge for doors, sign-on and printing, reducing separate enrolment and issuance for each system.

By Sean Mitchell • 3 min read • Last week
FIS launches Digital One Commercial in Asia-Pacific
Fintech

FIS launches Digital One Commercial in Asia-Pacific

The platform targets banks juggling separate systems across APAC, where technology spending is rising as lenders race to simplify business services.

By Karen Joy Bacudo • 3 min read • Last week
Scoot uses AI to speed up customer feedback analysis
Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • Last week
SAP Concur warns of travel expense compliance risks
Software-as-a-Service

SAP Concur warns of travel expense compliance risks

Half of business travellers admit bending expense rules, as unapproved AI use and weak approvals add to finance teams' compliance worries.

By Karen Joy Bacudo • 4 min read • Last week
10ZiG adds multilingual support across endpoint software
Customer Experience

10ZiG adds multilingual support across endpoint software

The move could ease deployment and support for IT teams managing dispersed fleets across Europe, where local language tools are increasingly important.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

User experience (UX) stories

Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • Last week
NEC & UrbanChain test parking charges when drivers leave
Smart Cities

NEC & UrbanChain test parking charges when drivers leave

Drivers could avoid being billed while circling for spaces as the month-long trial in Fukuoka Prefecture links charges to exiting the car.

By Sean Mitchell • 4 min read • Last week
Older consumers most loyal to working AI customer service
Digital Transformation

Older consumers most loyal to working AI customer service

Consumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Scran launches cooking app for neurodivergent users
Software-as-a-Service

Scran launches cooking app for neurodivergent users

Designed to cut cognitive load in the kitchen, the app lets users turn scattered recipes into clearer, step-by-step instructions.

By Sofiah Nichole Salivio • 4 min read • Last week
UK shoppers embrace AI, but trust remains a hurdle
Data Protection

UK shoppers embrace AI, but trust remains a hurdle

Trust gaps are slowing AI shopping adoption, with only 41% of UK users willing to let tools complete a full purchase journey.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Amazon rolls out Alexa+ in Australia via Early Access
Data Protection

Amazon rolls out Alexa+ in Australia via Early Access

Non-Prime users will face an AUD $29.99 monthly fee once Amazon's upgraded voice assistant moves beyond Early Access in Australia.

By Mark Tarre • 4 min read • Last week
The customer experience gap in cross-border payments
Fintech

The customer experience gap in cross-border payments

Delayed cross-border payments are costing banks millions and leaving businesses chasing funds they cannot trace.

By Yasmine Amani • 5 min read • Last week
Why trust should be the number one priority for AI customer experience
Digital Transformation

Why trust should be the number one priority for AI customer experience

Fewer than half of people globally trust AI, putting customer adoption and revenue at risk unless firms explain how systems make decisions.

By Martijn Gribnau • 5 min read • Last week
Data Energy adopts recurring Pay by Bank for billing
Fintech

Data Energy adopts recurring Pay by Bank for billing

The switch should cut missed payments and manual billing work for heat network customers, while reducing service interruptions from failed top-ups.

By Karen Joy Bacudo • 3 min read • Last week
Authsignal launches digital credential checks in NZ
Biometrics

Authsignal launches digital credential checks in NZ

Businesses in New Zealand can now verify wallet-held IDs on one integration, with age checks possible without revealing full identity.

By Sean Mitchell • 4 min read • Last week