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Salesforce unveils Agentforce AI-powered contact centre
Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026
Zoom expands agentic AI to automate workplace tasks
Unified Communications

Zoom expands agentic AI to automate workplace tasks

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026
Grafana brings ObservabilityCON to Sydney amid AI boom
Virtualisation

Grafana brings ObservabilityCON to Sydney amid AI boom

Grafana brings ObservabilityCON to Sydney as APAC engineers tackle soaring AI complexity, tool sprawl and rising telemetry costs.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 10th Mar 2026
Salesforce unveils Agentforce AI tools for healthcare
Marketing Technologies

Salesforce unveils Agentforce AI tools for healthcare

Salesforce launches Agentforce for Health, promising AI agents to cut admin burdens and streamline patient access, public health and research.

By Mark Tarre • 5 min read • Sat, 7th Mar 2026
Tamr doubles SaaS revenue as AI drives data mastering
Unified Communications

Tamr doubles SaaS revenue as AI drives data mastering

Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.

By Karen Joy Bacudo • 4 min read • Fri, 6th Mar 2026
Typeface unveils AI engine for governed marketing at scale
DevOps

Typeface unveils AI engine for governed marketing at scale

Typeface launches a Marketing Orchestration Engine, unifying AI agents, brand data and IT controls to govern cross-channel campaigns at scale.

By Sean Mitchell • 4 min read • Thu, 5th Mar 2026
Smart Communications gains CSA STAR Level 2 in Singapore
Data Protection

Smart Communications gains CSA STAR Level 2 in Singapore

Smart Communications secures CSA STAR Level 2 in Singapore for its AWS-hosted SmartCOMM and SmartIQ, boosting cloud security assurance.

By Sean Mitchell • 4 min read • Tue, 3rd Mar 2026
Sweep unveils Multi-Org Agent to tame Salesforce sprawl
Digital Transformation

Sweep unveils Multi-Org Agent to tame Salesforce sprawl

Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.

By Sofiah Nichole Salivio • 4 min read • Sat, 28th Feb 2026
Confluent links AI agents & boosts anomaly detection
DevOps

Confluent links AI agents & boosts anomaly detection

Confluent upgrades its AI toolkit to link agents over live data streams and add multivariate anomaly detection for faster issue spotting.

By Sean Mitchell • 4 min read • Fri, 27th Feb 2026
ShinyHunters pivots to subdomain phishing & vishing
Software-as-a-Service

ShinyHunters pivots to subdomain phishing & vishing

ShinyHunters shifts to subdomain-brand phishing and vishing on mobiles, bypassing domain checks to hijack SSO logins and SaaS sessions.

By Catherine Knowles • 4 min read • Fri, 27th Feb 2026
Anthropic boosts Claude Cowork with new plugins, admin tools
Software-as-a-Service

Anthropic boosts Claude Cowork with new plugins, admin tools

Anthropic upgrades Claude Cowork with private plugin marketplaces, richer admin controls and Office-linked workflows for enterprise teams.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026

Stories from Other Regions

Salesforce stories

35 years of marketing in technology: A front-row seat to change
Customer Relationship Management

35 years of marketing in technology: A front-row seat to change

A veteran marketer reflects on 35 years in tech, tracing the journey from hand-coded web pages to data-fuelled, curiosity-driven SaaS leadership.

By Jeannie Zaemes • 5 min read • Fri, 6th Mar 2026
UK Spring Statement: AI skills & cyber resilience focus
Ransomware

UK Spring Statement: AI skills & cyber resilience focus

UK Spring Statement wins tech sector praise for stability, but experts warn growth hinges on real progress in AI skills and cyber resilience.

By Shannon Williams • 4 min read • Thu, 5th Mar 2026
Grafana brings AI observability roadshow to Toronto
DevOps

Grafana brings AI observability roadshow to Toronto

Grafana brings its AI observability roadshow to Toronto, targeting Canada's cloud boom with tools to tame complex, distributed systems.

By Sean Mitchell • 4 min read • Thu, 5th Mar 2026
Gearset adds AI-powered automated UI testing for Salesforce
Disaster Recovery

Gearset adds AI-powered automated UI testing for Salesforce

Gearset unveils AI-powered no-code UI testing for Salesforce, aiming to ease complexity and cut deployment risk for global DevOps teams.

By Sean Mitchell • 3 min read • Wed, 4th Mar 2026
AI spend surges but marketers struggle to generate value
Digital Transformation

AI spend surges but marketers struggle to generate value

Marketers pour money into AI, yet most still blast generic spam as fragmented data blocks the real conversations customers now expect.

By Catherine Knowles • 4 min read • Sat, 28th Feb 2026
Record phone reuse drive aids domestic violence victims
Customer Relationship Management

Record phone reuse drive aids domestic violence victims

A record phone reuse drive in Sydney has readied 1,282 donated mobiles to help domestic violence survivors while cutting e-waste.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Feb 2026