Reputation management Stories - Page 2

Global Stories

Reputation management stories

Meltwater expands AI assistant actions in platform

Teams can now build reports and monitor alerts from ChatGPT or Claude, as the update widens access to trusted data inside Meltwater.

By Sean Mitchell • 4 min read • Last month

Marketing Technologies

Trustpilot deepens Shopify tie-up on customer reviews

Shopify merchants will be able to surface independent feedback more easily as Trustpilot's app upgrade makes reviews part of the buying journey.

By Sean Mitchell • 3 min read • Tue, 30th Jun 2026

Software-as-a-Service

Contentful launches Palmata to track AI brand visibility

Marketers are increasingly worried that AI answer engines are shaping first impressions before customers reach their websites.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 26th Jun 2026

Data Protection

Planet VPN urges caution over free cybersecurity tools

Users could expose browsing and chatbot data if they trust free security software that quietly monetises information, Planet VPN said.

By Sean Mitchell • 4 min read • Thu, 25th Jun 2026

Software-as-a-Service

Contentful launches Palmata for AI brand monitoring

Marketers are getting a new tool as AI answer engines increasingly shape which brands customers see, compare and shortlist first.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 24th Jun 2026

YouTube

Trust gap grows in influencer marketing, Kolsquare finds

Young consumers are far more likely than marketers to punish value clashes, exposing a trust blind spot as influencer spending grows across Europe.

By Sofiah Nichole Salivio • 3 min read • Fri, 19th Jun 2026

Supply Chain

Your proprietary data is a powerful PR asset you're not using

AI chatbots are now steering B2B software buyers, making proprietary data and earned media more vital to how brands are found and trusted.

By Monique Camenzuli • 4 min read • Wed, 17th Jun 2026

Space

Elon Musk sells the future, not the product. Founders should copy the craft and fear the rest

Investors are paying a premium for Elon Musk's narrative, even as Tesla's brand suffers and his empire's risks are shifted onto a single float.

By Dwayne Alexander • 9 min read • Fri, 12th Jun 2026

Customer Experience

Sprinklr launches LLM Insights to track AI brand visibility

Brands risk being misdescribed in AI answers as generative search reshapes discovery, prompting Sprinklr to add monitoring inside Insights.

By Sofiah Nichole Salivio • 4 min read • Thu, 11th Jun 2026

Partner Programmes

Kaseya launches MSP Success to boost provider growth

Customer acquisition pressure is driving Kaseya's new MSP Success umbrella, which folds marketing, peer support and learning resources into one hub.

By Sofiah Nichole Salivio • 4 min read • Wed, 10th Jun 2026

Digital Transformation

AskNicely launches AI agents for customer insights

Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.

By Sofiah Nichole Salivio • 4 min read • Fri, 5th Jun 2026

Stories from Other Regions

Reputation management stories

Software-as-a-Service

Australian firms warned over AI brand visibility race

Half of Australians now use generative AI, giving brands less than two years to shape how systems describe them to customers.

By Sean Mitchell • 5 min read • Last month

Data Analytics

Earthmark launches brand environmental ratings directory

Shoppers can now compare environmental performance across more than 25,000 brands after the directory began turning corporate disclosures into simple scores.

By Sofiah Nichole Salivio • 4 min read • Last month

Agricultural Technology

Primary Comms Group absorbs Hardman team in sector push

The deal gives agriculture and industrial clients broader communications support as specialist agencies chase scale in policy-driven sectors.

By Sean Mitchell • 3 min read • Last month

Generative AI

Bospar survey finds Americans confused about AI & brands

Americans largely misunderstand how chatbots source brand answers, leaving companies at risk of being invisible in AI search results.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Marketing Technologies

Agentcy opens free AI visibility module for accuracy

The free tool could help agencies catch AI answers that mention brands but misstate the facts, as scrutiny of search rankings grows.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 24th Jun 2026

Software-as-a-Service

Australian firms roll back AI agents over governance

Governance failures have forced most Australian enterprises to pull back customer-facing AI agents, even as spending plans and deployments keep rising.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 17th Jun 2026