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Performance management stories

NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • This month
CorPlan launches CoreEPM: Rapid return AI-powered Business Intelligence
Software-as-a-Service

CorPlan launches CoreEPM: Rapid return AI-powered Business Intelligence

By replacing spreadsheets and manual finance work, the new platform aims to cut months-long implementation times and free staff for higher-value tasks.

By Donovan Jackson • 5 min read • This month
Oracle launches AI coaching assistant for managers
Software-as-a-Service

Oracle launches AI coaching assistant for managers

Managers can now get real-time guidance on staff talks and performance decisions as Oracle embeds coaching into its HR software.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Extending WFM Technology to the Retail Sales Floor
Software-as-a-Service

Extending WFM Technology to the Retail Sales Floor

Retailers could improve retention and customer service by giving store staff mobile access to schedules, communications and training tools.

By Andy Nicholas • 4 min read • Last month
ScienceLogic upgrades Skylar AI & wins IDC Leader nod
Customer Experience

ScienceLogic upgrades Skylar AI & wins IDC Leader nod

IT teams may gain broader visibility and faster remediation after ScienceLogic expanded Skylar AI and was named an IDC MarketScape Leader for AIOps.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Vanillasoft names Alex Terry Chief Executive Officer
Software-as-a-Service

Vanillasoft names Alex Terry Chief Executive Officer

David Hood is stepping back from day-to-day control as the sales software group seeks to broaden its AI tools and customer reach.

By Sofiah Nichole Salivio • 3 min read • Last month
T2 deepens NetSuite tie with Annexa for retail systems
Digital Transformation

T2 deepens NetSuite tie with Annexa for retail systems

Five-day weekly reconciliations have been cut to minutes as T2 consolidates systems around NetSuite to support omnichannel growth.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Why CFOs are becoming the new owners of operational intelligence
Data Analytics

Why CFOs are becoming the new owners of operational intelligence

Disconnected procurement and logistics data is leaving finance chiefs exposed to slower decisions, hidden costs and weaker forecasts across businesses.

By Juanjo Mestre • 4 min read • Last month
Farseer expands to UK & North America with AI Analyst
Data Analytics

Farseer expands to UK & North America with AI Analyst

Finance teams in two major markets can now query live models in plain language, as Farseer widens its reach beyond Europe.

By Karen Joy Bacudo • 3 min read • Last month
Skillsoft launches AI dashboards for manager insight
Software-as-a-Service

Skillsoft launches AI dashboards for manager insight

Managers can now spot skills gaps and compliance risks in real time, as Skillsoft's new dashboards aim to guide staffing decisions.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Performance management stories

Komerz appoints Shahid Sadiq as Group Finance Chief
Marketing Technologies

Komerz appoints Shahid Sadiq as Group Finance Chief

The move comes as the UK-founded commerce group seeks GBP £500 million in growth funding to support acquisitions and overseas expansion.

By Sofiah Nichole Salivio • 3 min read • This month
HiBob wins HR Pacesetter award for AI transformation
Software-as-a-Service

HiBob wins HR Pacesetter award for AI transformation

Roughly 95% of employees now use AI weekly at the London-based HR software group, as its internal rollout wins industry recognition.

By Sean Mitchell • 4 min read • This month
Canadian tech firms face AI bias gap in HR policies
Data Protection

Canadian tech firms face AI bias gap in HR policies

Bias concerns are mounting as most Canadian tech firms use AI in HR, while many lack safeguards to prevent discriminatory decisions.

By Mark Tarre • 4 min read • Last month
Bloom IA launches AI sales coaching platform for B2B teams
Software-as-a-Service

Bloom IA launches AI sales coaching platform for B2B teams

The Montreal startup's software aims to close a coaching gap by showing managers how reps handle calls, not just whether they happened.

By Joseph Gabriel Lagonsin • 4 min read • Last month
The CFO as Chief Attention Officer: Why finance is quietly taking control of AI, media, and growth narratives
Customer Experience

The CFO as Chief Attention Officer: Why finance is quietly taking control of AI, media, and growth narratives

As AI spend surges, finance is being asked to prove which bets earn attention, revenue and growth, not just efficiency.

By Kavitha Ramaswamy • 7 min read • Last month
NBN Co wins TM Forum Level 4 for service assurance
5G & Beyond

NBN Co wins TM Forum Level 4 for service assurance

Regional users should see fewer weather-related dropouts after the network gained autonomous service assurance for its fixed wireless service.

By Sean Mitchell • 4 min read • Last month
HiBob launches Slack integration for HR data access
Software-as-a-Service

HiBob launches Slack integration for HR data access

Employees can now query HR records in Slack, as HiBob says workforce data will help AI agents make better workplace decisions.

By Sofiah Nichole Salivio • 4 min read • Last month
Apex Computing Services wins Investors in People Platinum
Artificial Intelligence

Apex Computing Services wins Investors in People Platinum

The recognition underlines a stronger culture and staff development push at the Manchester IT firm, after it lifted from Silver in three years.

By Mark Tarre • 3 min read • Last month