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SAP study finds AI agents shape Gen Z buying decisions
Customer Relationship Management

SAP study finds AI agents shape Gen Z buying decisions

Nearly half of Gen Z shoppers now use AI agents to help choose products, forcing brands to rethink how they reach buyers in peak trading periods.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Disabled shoppers face barriers despite new EU law
Digital Transformation

Disabled shoppers face barriers despite new EU law

Retailers risk losing disabled customers as 87% still cannot complete a typical shopping journey independently, a report finds.

By Sofiah Nichole Salivio • 5 min read • 3 days ago
Cloudflare & browser rivals back privacy token standard
Generative AI

Cloudflare & browser rivals back privacy token standard

A new anti-bot standard could let websites verify traffic without CAPTCHAs or tracking cookies, easing checkout friction for shoppers.

By Mark Tarre • 5 min read • 6 days ago
Amazon Prime Day cuts prices on gaming & audio gear
Gaming

Amazon Prime Day cuts prices on gaming & audio gear

Price cuts of up to 50% on controllers, soundbars and projectors are drawing shoppers to Prime Day bargains across the UK and US.

By Sofiah Nichole Salivio • 4 min read • Last week
UK Father's Day spending set to hit GBP £1.32 billion
Artificial Intelligence

UK Father's Day spending set to hit GBP £1.32 billion

Last-minute purchases are set to lift UK Father's Day spending to GBP £1.32 billion, with retailers bracing for a surge in courier demand.

By Mark Tarre • 4 min read • Last week
Visa launches Click to Pay for Revolut cardholders
Fintech

Visa launches Click to Pay for Revolut cardholders

Millions of UK and European shoppers can now skip manual card entry online, as Revolut rolls out Visa's Click to Pay at checkout.

By Karen Joy Bacudo • 4 min read • Last week
Koddi finds commerce media execs boost AI shopping tools
Data Analytics

Koddi finds commerce media execs boost AI shopping tools

Brands are racing to secure AI shopping visibility as 84% of commerce media leaders back recommendation placements, despite consumer caution.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Online shopping stories

London sees sharp rise in personalised scam attempts
Phishing

London sees sharp rise in personalised scam attempts

Nearly six in ten Londoners have seen more scam attempts in the past year, with social media fraud and AI-made ruses fuelling concern.

By Mark Tarre • 3 min read • 2 days ago
UK shoppers say Prime Day traps retailers in discount cycle
Marketing Technologies

UK shoppers say Prime Day traps retailers in discount cycle

More than half of UK shoppers say major sales events are pushing retailers into a race to the bottom, according to invent.ai research.

By Karen Joy Bacudo • 4 min read • 4 days ago
Ninja Van Malaysia doubles warehouse scanning speeds
Digital Transformation

Ninja Van Malaysia doubles warehouse scanning speeds

Rising eCommerce volumes are putting pressure on Malaysia's logistics networks, as the firm now handles 30 to 60 scans a minute.

By Sean Mitchell • 3 min read • 4 days ago
AI tools reshape US consumer loyalty, Amperity says
Data Protection

AI tools reshape US consumer loyalty, Amperity says

As AI recommendations shape shopping, 63% of US consumers say they would switch brands for a better offer, Amperity found.

By Sean Mitchell • 3 min read • 4 days ago
Amazon Prime Day cuts prices on smart home devices
Biometrics

Amazon Prime Day cuts prices on smart home devices

Deals on connected locks, alarms and hobby kit are drawing shoppers beyond mainstream electronics, with some prices cut by up to 35%.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
UK shoppers frustrated by AI retail personalisation
Digital Transformation

UK shoppers frustrated by AI retail personalisation

Frustration is rising as nearly half of UK shoppers report poor AI recommendations, while most retailers say eCommerce upgrades have slipped.

By Karen Joy Bacudo • 4 min read • 5 days ago
Ringers Western adopts NetSuite to drive overseas growth
Software-as-a-Service

Ringers Western adopts NetSuite to drive overseas growth

Legacy software had become a drag on Ringers Western's store, wholesale and online expansion, as it targets AUD $70 million in sales.

By Mark Tarre • 4 min read • 6 days ago
World Cup spending to hit GBP £4.5bn, warns survey
Customer Experience

World Cup spending to hit GBP £4.5bn, warns survey

Retailers face stock shortages as 84% of fans say they will travel for unavailable items, with average losses pegged at GBP £116,836.

By Sofiah Nichole Salivio • 4 min read • 6 days ago
Ecommpay named finalist for eCommerce Awards payment
Fintech

Ecommpay named finalist for eCommerce Awards payment

Failed checkouts and currency confusion remain a drag on online sales, making Ecommpay's shortlist a nod to tools that can lift conversion.

By Sofiah Nichole Salivio • 4 min read • Last week
UK shoppers favour faster delivery in retail choices
Customer Experience

UK shoppers favour faster delivery in retail choices

Fast delivery is shaping where many UK shoppers buy, with 19% willing to switch retailers for significantly quicker fulfilment.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Diamond Logistics eCommerce volumes beat forecasts
Supply Chain

Diamond Logistics eCommerce volumes beat forecasts

The UK fulfilment group is seeing steady order flow despite weak consumer confidence, with volumes running 15% above its forecast.

By Sean Mitchell • 4 min read • Last week