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Your next enterprise customer will ask an AI for a shortlist of IT partners. Here's what it reads
Manufacturing

Your next enterprise customer will ask an AI for a shortlist of IT partners. Here's what it reads

AI assistants are already shaping vendor shortlists for IT buyers, making third-party lists, specific service pages and reviews more decisive than search rankings.

By Joseph Tannous • 5 min read • Yesterday
Zendesk moves beyond ticket closures with outcome-based AI
Customer Experience

Zendesk moves beyond ticket closures with outcome-based AI

The new platform charges only when AI resolves an issue, pushing support teams to measure success by customer outcomes rather than ticket counts.

By Anthony Caruana • 4 min read • Today
Morgan Stanley adds loan deposit feature via Hyperlayer
Risk & Compliance

Morgan Stanley adds loan deposit feature via Hyperlayer

Wealth Management clients can now receive securities-based loan proceeds into existing Morgan Stanley accounts, with restrictions enforced automatically.

By Sofiah Nichole Salivio • 3 min read • Today
ExtraHop names Rupert Clayson to lead EMEA sales push
Network Security

ExtraHop names Rupert Clayson to lead EMEA sales push

Regional demand for network evidence is rising as organisations in EMEA seek to monitor AI traffic and trust security automation.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Physical cards still key as German debit use surges
Fintech

Physical cards still key as German debit use surges

Germany's debit card boom is forcing banks to rethink cards as digital wallets rise, with annual transactions jumping from 3.9 billion to 10.9 billion.

By Karen Joy Bacudo • 4 min read • 2 days ago
AI edge in group protection hinges on data quality
Data governance

AI edge in group protection hinges on data quality

Poor member records could blunt insurers' AI gains, leaving group protection providers unable to improve underwriting, claims or service consistently.

By Mara Sugue • 3 min read • 2 days ago
Mphasis revenue rises 17.4% on AI-led contract wins
Digital Transformation

Mphasis revenue rises 17.4% on AI-led contract wins

AI-linked deals helped lift Mphasis's quarterly new contract wins to USD 466 million, while earnings per share climbed 19.2% to ₹29.4.

By Karen Joy Bacudo • 4 min read • 2 days ago

Stories from Other Regions

Financial Services stories

UK firms spend on AI without clear returns, study finds
Digital Transformation

UK firms spend on AI without clear returns, study finds

Most UK businesses are failing to measure AI returns, with 83% of decision-makers saying they have spent without clear evidence of value.

By Karen Joy Bacudo • 4 min read • Today
GBG adds Realeyes face verification to Go platform
Biometrics

GBG adds Realeyes face verification to Go platform

Businesses can now use a three-second selfie to recheck users in GBG Go, helping curb promo abuse and account takeover without restarting KYC.

By Regine Laguilles • 4 min read • Yesterday
Flexxon wins CyberCall backing for AI Armour gateway
Data centers

Flexxon wins CyberCall backing for AI Armour gateway

The funding will help the Singapore cybersecurity company build hardware-based protections for AI agents that can otherwise be hijacked at machine speed.

By Karen Joy Bacudo • 4 min read • Today
The trust factor: why your blockchain infrastructure matters in the AI era
Hyperscale

The trust factor: why your blockchain infrastructure matters in the AI era

As AI decisions become harder to audit, firms are being pushed to prove data provenance and avoid scaling bad inputs across their operations.

By DVS Shiv Kumar • 4 min read • Yesterday
Sunlife Asia rolls out Gemini to advisors across Asia
Digital Transformation

Sunlife Asia rolls out Gemini to advisors across Asia

Advisors in five Asian markets should spend less time on administration as the insurer embeds Google Workspace with Gemini into daily client work.

By Karen Joy Bacudo • 3 min read • Today
Canada launches real-time rail with 8 partners, no major banks
Fintech

Canada launches real-time rail with 8 partners, no major banks

Payments Canada says the new 24-hour network could speed funds to businesses and households, with access reaching more than nine in 10 Canadians within a year.

By Jake MacAndrew • 4 min read • Today
US consumers trust AI customer service if issues resolve
Customer Experience

US consumers trust AI customer service if issues resolve

Trust, not novelty, now determines whether Americans will accept AI support, with preference rising when customers know their issue will be resolved.

By Sofiah Nichole Salivio • 4 min read • Today
Barrier Networks appoints Jordan Craig as consultant
Security Operations Centres

Barrier Networks appoints Jordan Craig as consultant

The hire underscores how cyber security firms are racing to adapt services as AI reshapes both attacks and defences for customers.

By Sofiah Nichole Salivio • 3 min read • Today
CSA Cyber moves UK office to Gloucester city centre
Manufacturing

CSA Cyber moves UK office to Gloucester city centre

Almost 100 staff will shift to The Forum in early 2027, keeping the Gloucester-founded cyber security firm in the city centre.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Finance workers share sensitive data with AI tools
Data governance

Finance workers share sensitive data with AI tools

Nearly half of finance and insurance staff using AI at work have pasted sensitive information into tools without employer approval, a survey found.

By Karen Joy Bacudo • 3 min read • 2 days ago
Sinch launches Australian hosting region for Mailgun
Data Analytics

Sinch launches Australian hosting region for Mailgun

Banks, hospitals and universities can now keep transactional email data and logs onshore under the new region, easing compliance pressure.

By Mara Sugue • 3 min read • 2 days ago