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Customer Success stories

Embridge named Unit4 training provider outside Europe
Software-as-a-Service

Embridge named Unit4 training provider outside Europe

Customers in the UK and other English-speaking markets will get more help adopting Unit4 software as Embridge expands its role beyond implementation.

By Kaleah Salmon • 3 min read • Tue, 21st Apr 2026
Companies change incentive plans faster, report finds
Data Analytics

Companies change incentive plans faster, report finds

Most firms are revising incentives quarterly, but many still need up to two months to implement changes, a report says.

By Karen Joy Bacudo • 4 min read • Sat, 18th Apr 2026
Optimizely training sparks surge in marketing AI agents
DevOps

Optimizely training sparks surge in marketing AI agents

Growing demand for hands-on AI training has pushed Optimizely’s waitlist past 1,500 as marketers turn agents into daily workflow tools.

By Sean Mitchell • 4 min read • Thu, 9th Apr 2026
Rackspace appoints two senior leaders for private cloud
Storage

Rackspace appoints two senior leaders for private cloud

The hires signal Rackspace’s push to win more governed AI and private cloud deals as enterprises seek tighter control over data and compliance.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
V2 AI wins Databricks Silver Partner status in APAC
Data Analytics

V2 AI wins Databricks Silver Partner status in APAC

The recognition gives the Asia-Pacific consultancy formal backing from Databricks as demand grows for partners who can deliver regulated data and AI projects.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
Gainsight adds MCP support for AI retention workflows
Customer Relationship Management

Gainsight adds MCP support for AI retention workflows

The update could let customer success teams automate renewals and risk response with AI agents while keeping existing access controls intact.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
New Relic appoints Masakiyo Furudate to head Japan
Data Protection

New Relic appoints Masakiyo Furudate to head Japan

The move underlines New Relic's push to defend its Japanese lead as local headcount rises and a data centre is planned.

By Mark Tarre • 3 min read • Thu, 2nd Apr 2026
New Relic names Wendi Sturgis to board for AI expertise
Software-as-a-Service

New Relic names Wendi Sturgis to board for AI expertise

Boards across software are seeking directors with AI and governance expertise as New Relic adds Wendi Sturgis to oversee its next phase of growth.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
Gainsight names new leadership team for growth push
Software-as-a-Service

Gainsight names new leadership team for growth push

Gainsight names new finance, go-to-market and Marketing Chiefs as it gears up for AI-driven growth in customer success software.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026

Stories from Other Regions

Customer Success stories

POWWR names Martin Eade as Chief Operating Officer
Digital Transformation

POWWR names Martin Eade as Chief Operating Officer

The reshuffle is meant to tighten service delivery as the Manchester-based energy software provider brings customer success and compliance under one executive.

By Mark Tarre • 3 min read • Thu, 16th Apr 2026
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Software-as-a-Service

Webtrends Optimize appoints Samantha Bessant as Customer Success Director

Customer delivery will be central as the British software firm scales its client operations after a 41% rise in new accounts last year.

By Mark Tarre • 3 min read • Mon, 13th Apr 2026
CloudClevr revives acquisition strategy after integration
Customer Experience

CloudClevr revives acquisition strategy after integration

After 18 months of integration, the UK managed service provider says improved recurring revenue and retention leave it primed for fresh deals.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 13th Apr 2026
Hapax launches AI platform to automate workplace tasks
Customer Relationship Management

Hapax launches AI platform to automate workplace tasks

Beta testing showed the platform can cut manual work quickly, completing more than 350 automations in under two weeks at one organisation.

By Sean Mitchell • 4 min read • Fri, 10th Apr 2026
Alation appoints Rick Baker as Chief Operating Officer
Software-as-a-Service

Alation appoints Rick Baker as Chief Operating Officer

Alation is tying sales and customer operations together as it tries to prove its data-governance tools can support AI projects at scale.

By Sofiah Nichole Salivio • 3 min read • Wed, 8th Apr 2026
CirrusHQ hires Matt Smith to lead UK sales growth push drive
Virtualisation

CirrusHQ hires Matt Smith to lead UK sales growth push drive

The hire comes as customers seek stronger cloud security and resilience guidance while tighter budgets and cyber threats reshape spending priorities.

By Mark Tarre • 3 min read • Thu, 26th Mar 2026
Salesforce adds AI agents to small business suites
Customer Relationship Management

Salesforce adds AI agents to small business suites

Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.

By Mark Tarre • 4 min read • Tue, 24th Mar 2026
AI drives hiring shift to senior devs at EU startups
Robotics

AI drives hiring shift to senior devs at EU startups

AI-native EU startups are shrinking dev teams and hiring seasoned engineers as AI generates most new code, Notion Capital research shows.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026