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Customer retention stories

Gainsight names three executives as it expands AI retention
Software-as-a-Service

Gainsight names three executives as it expands AI retention

The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.

By Joseph Gabriel Lagonsin • 4 min read • This month
Why Customer 360 initiatives fail to deliver ROI
Customer Relationship Management

Why Customer 360 initiatives fail to deliver ROI

Poor data quality, not platform failure, is usually why Customer 360 programmes miss expected returns and erode trust across teams.

By Edmund Ng • 6 min read • This month
AI skills appear in 17% of GTM job ads, index finds
Software-as-a-Service

AI skills appear in 17% of GTM job ads, index finds

AI hiring is spreading unevenly across revenue teams, with senior roles and Sydney adverts most likely to mention the skill.

By Mark Tarre • 4 min read • This month
BlueVoyant appoints new Chief Financial & Customer Officers
Software-as-a-Service

BlueVoyant appoints new Chief Financial & Customer Officers

The cybersecurity company is tightening financial control and customer support as it expands internationally and seeks to protect recurring revenue.

By Mark Tarre • 4 min read • This month
Zywave launches Apex AI platform for insurance sales
Software-as-a-Service

Zywave launches Apex AI platform for insurance sales

Insurers under staffing pressure may use the platform to speed renewals, prospecting and compliance work while cutting back-office time.

By Sean Mitchell • 4 min read • This month
KredosAi raises USD $7 million in Series A led by BMW
Software-as-a-Service

KredosAi raises USD $7 million in Series A led by BMW

Rising delinquencies are pushing enterprises to adopt AI collections tools, as BMW i Ventures backs KredosAi's USD $7 million Series A.

By Karen Joy Bacudo • 3 min read • This month
Kwik Trip adds AI loyalty campaigns with Eagle Eye
Data Protection

Kwik Trip adds AI loyalty campaigns with Eagle Eye

The rollout gives 5.25 million shoppers tailored offers and gives brands clearer proof of sales impact, as convenience retail shifts to AI targeting.

By Joseph Gabriel Lagonsin • 4 min read • This month
Radisson launches AI price-matching tool for direct bookings
Digital Transformation

Radisson launches AI price-matching tool for direct bookings

Guests can now get lower rates instantly on Radisson's own site, as an AI tool matches third-party prices without manual claims.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Customer retention stories

MicroCare appoints Kevin Castonguay as Marketing Chief
Digital Transformation

MicroCare appoints Kevin Castonguay as Marketing Chief

The Connecticut-based supplier is betting on a veteran marketer to lift brand awareness as it targets growth in specialist industrial markets.

By Sofiah Nichole Salivio • 4 min read • This month
Utilities & telecoms firms face widespread payment woes
Fintech

Utilities & telecoms firms face widespread payment woes

Payment disruptions are worsening customer experience at utilities and telecoms firms, with 99% of respondents reporting some form of issue.

By Mark Tarre • 3 min read • This month
U.S. Bank launches Enhanced Payments for small firms
Fintech

U.S. Bank launches Enhanced Payments for small firms

Small businesses can now send ACH, wire and instant payments digitally, with lower fees and no branch visit needed.

By Karen Joy Bacudo • 4 min read • This month
Ecommpay launches podcast on payment issues for merchants
Data Analytics

Ecommpay launches podcast on payment issues for merchants

Merchants will hear practical advice on approvals, AI and expansion as Ecommpay tries to simplify a crowded payments market.

By Sofiah Nichole Salivio • 4 min read • This month
Clue appoints Mark Watson as Chief Operating Officer
Software-as-a-Service

Clue appoints Mark Watson as Chief Operating Officer

Annual recurring revenue growth and surging demand have prompted Clue to bring in veteran software executive Mark Watson to tighten operations.

By Sofiah Nichole Salivio • 4 min read • This month
Techreach launches UK consultancy for MSP founders
Customer Relationship Management

Techreach launches UK consultancy for MSP founders

MSP owners could gain more targeted marketing support as a new UK consultancy promises advice shaped by first-hand operating experience.

By Sofiah Nichole Salivio • 4 min read • This month
IRIS names first Chief Data & AI Officer Surya Sagi
Software-as-a-Service

IRIS names first Chief Data & AI Officer Surya Sagi

The move gives IRIS tighter oversight of AI and data policy as customers demand practical gains and stronger governance across sensitive systems.

By Joseph Gabriel Lagonsin • 4 min read • This month
Truecaller report flags trust gap in India business calls
Unified Communications

Truecaller report flags trust gap in India business calls

Unfamiliar numbers are fuelling a trust gap in Indian business calls, despite most consumers still preferring voice for urgent matters.

By Mark Tarre • 4 min read • This month
ECI weighs AI risks & upside in private equity deals
Software-as-a-Service

ECI weighs AI risks & upside in private equity deals

Investors now judge private equity targets by how AI could erode margins, weaken moats or lift pricing, not just technical novelty.

By Sean Mitchell • 4 min read • This month
Hyundai Card sees strong teen uptake for Apple Pay cards
Fintech

Hyundai Card sees strong teen uptake for Apple Pay cards

Younger consumers drove almost seven in 10 sign-ups for Hyundai Card's Apple Pay rewards debit and hybrid cards within 50 days.

By Sofiah Nichole Salivio • 4 min read • This month