Customer retention stories - Page 2

Tenable appoints veteran cybersecurity sales leader Dino DiMarino as chief revenue officer to drive global growth in exposure and AI risk.

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.

Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.

Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.

Four female founders are redefining loyalty, using VIP tiers and experiences to build data-rich communities and drive soaring revenues.

Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.

Grafana leans on AI-powered observability and Adaptive Telemetry to sharpen developer insight while slashing cloud bills by up to 50%.

For bootstrapped AI startups, resisting scale and mastering a tight niche can build stronger products, brands and finances.

Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.

Ultimo appoints Philip Neal as Chief Revenue Officer to drive global growth and AI-augmented EAM strategy across North America, EMEA and APAC.

UK motorists cling to older, cheaper cars and shop around less for cover as easing premiums and cost pressures dampen insurer switching.

Voyado's UK customer base grows 40% as retailers boost AI-driven engagement to meet rising costs and evolving consumer expectations.

Nexer reports a 35% turnover rise for 2024, marking five years of growth despite tech sector downturn and economic uncertainty in the UK.

Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.

Ageas adopts LexID for Insurance from LexisNexis to unify data for over 4 million policyholders, aiming to improve underwriting and personalise services.

Senior decision-makers in UK and Ireland are eager to adopt generative AI but are hindered by a lack of strategic planning, data privacy concerns, and insufficient governance, says new SAS report.