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Customer engagement Stories - Page 27

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Customer engagement stories

Amperity unveils AI agent to build live customer journeys
Customer Experience

Amperity unveils AI agent to build live customer journeys

Amperity has debuted an AI Customer Data Agent that turns natural-language prompts into live segments and customer journeys for marketers.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026
Eagle Eye unveils AI tool for real-time retail offers
Customer Experience

Eagle Eye unveils AI tool for real-time retail offers

Eagle Eye has launched an AI-powered Personalised Promotions tool to deliver real-time, individual retail offers at massive scale.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026
Fluent Connect uses AI to speed retail integrations
Digital Transformation

Fluent Connect uses AI to speed retail integrations

Fluent Commerce unveils Fluent Connect, using AI to slash retail system integration times from months to days across key platforms.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Klaviyo boosts EMEA growth, names Europe-based Co-CEO
Software-as-a-Service

Klaviyo boosts EMEA growth, names Europe-based Co-CEO

Klaviyo posts 48% EMEA revenue surge, names Europe-based Co-CEO Chano Fernández to spearhead international and AI-driven retail push.

By Mark Tarre • 4 min read • Mon, 12th Jan 2026
B2B data cleansing: Improving business data quality
Data Protection

B2B data cleansing: Improving business data quality

Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.

By Edmund Ng • 5 min read • Mon, 12th Jan 2026
Brands shift to centralised platforms as channels grow
Digital Transformation

Brands shift to centralised platforms as channels grow

Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.

By Shannon Williams • 4 min read • Sat, 10th Jan 2026
RingQ & Snom forge global cloud telephony partnership
Unified Communications

RingQ & Snom forge global cloud telephony partnership

RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Quiet quitting exposes the fragility of customer loyalty
Customer Relationship Management

Quiet quitting exposes the fragility of customer loyalty

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Syspro & SugarCRM link ERP & CRM for manufacturers
Customer Relationship Management

Syspro & SugarCRM link ERP & CRM for manufacturers

Syspro and SugarCRM unveil Sugar for Syspro, an integrated ERP-CRM tool aimed at simplifying sales and shop-floor alignment for manufacturers.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Conviva adds AI pattern analytics to customer journeys
Unified Communications

Conviva adds AI pattern analytics to customer journeys

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

By Sofiah Nichole Salivio • 5 min read • Thu, 8th Jan 2026
NICE Actimize named Asia Pacific fraud management leader
Fintech

NICE Actimize named Asia Pacific fraud management leader

Banks in Asia Pacific are under greater pressure to curb digital fraud, after Forrester gave NICE Actimize top marks in key assessment areas.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
Agentic AI forces new rules as digital disobedience rises
Customer Experience

Agentic AI forces new rules as digital disobedience rises

Agentic AI and digital disobedience will strain policy, security and governance in 2026 as autonomous firms and users test new limits.

By Kaleah Salmon • 6 min read • Fri, 2nd Jan 2026
AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025

Stories from Other Regions

Customer engagement stories

AI-driven loyalty programs open $2 trillion opportunity in Southeast Asia
Data Analytics

AI-driven loyalty programs open $2 trillion opportunity in Southeast Asia

AI-powered loyalty schemes promise a USD $2 trillion revenue windfall in Southeast Asia as retailers race to master personalisation.

By Aaron Crowe • 6 min read • Mon, 12th Jan 2026
iGoDirect launches digital Visa rewards in New Zealand
Digital Transformation

iGoDirect launches digital Visa rewards in New Zealand

iGoDirect enters New Zealand with instant web‑to‑wallet Visa rewards, aiming to replace plastic gift cards in corporate loyalty schemes.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
AI Bar mixes personalised hard seltzers in Adelaide
Customer Experience

AI Bar mixes personalised hard seltzers in Adelaide

Adelaide start-up Sync has debuted an AI Bar that quizzes drinkers, then mixes bespoke hard seltzers from a core range at AUD $55 a pack.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
8x8 buys Maven Lab to boost APAC CPaaS & messaging
Unified Communications

8x8 buys Maven Lab to boost APAC CPaaS & messaging

8x8 buys Singapore-based Maven Lab to scale APAC CPaaS, folding Moobidesk into its CX platform for richer, multi-channel messaging.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
Pharmacy2U wins first UK online pharmacy B Corp nod
Customer Experience

Pharmacy2U wins first UK online pharmacy B Corp nod

Pharmacy2U becomes the UK's first online pharmacy to gain B Corp status after scoring 91.4 in a global social and environmental audit.

By Sofiah Nichole Salivio • 4 min read • Wed, 7th Jan 2026