Customer data stories
Threat alerts have fallen by 98% for Europe's largest cinema operator after it overhauled security across eight countries.
Enterprise teams could soon turn sales calls into automated actions across finance, support and product systems without custom integration work.
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
Sales teams could get earlier warnings on churn and reorder risk as SugarAI ties CRM to ERP data and AI-guided next steps.
Better customer targeting and fraud detection are among the gains as firms turn incomplete records into usable intelligence.
Marketing teams could save hours on reporting as Klaviyo feeds customer data into Claude for briefs, audits and campaign planning.
Brands can now trigger live customer responses as Amperity ties AI assistants to identity-resolved data, abandoned baskets and website personalisation.
Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.
Merchants could win back lost sales as tokenised checkout trims friction, reduces card-not-present fraud and keeps payment data in bank rails.
Recurring checks aim to help regulated firms spot compliance gaps in outsourced and in-house operations before breaches trigger penalties.
Developers can now build and operate product integrations inside Claude Code as Prismatic targets a tricky workflow that general coding tools miss.
Rising costs are pushing pubs to sharpen online booking pitches, with virtual tours seen as a way to win World Cup match-day trade.
Retailers are under pressure to prove returns on loyalty and pricing spend as the Leeds analytics firm expands with new AI tools and hires.
Database outages are pushing more retailers and healthcare groups to hire external specialists, driving more than 50 new WellData contracts.
Poor-quality customer records are skewing AI and costing retailers money, despite many firms still not trusting the data behind decisions.
Ecommerce teams can now turn natural-language queries into campaign-ready customer segments in minutes, cutting delays between analysis and activation.
Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.
Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.
Melbourne supermarket network uses AIBUILD to connect sales, stock and deliveries, with real-time systems now handling more than 2,000 orders a day.
Customer experience fails when networks falter, with outages, latency and weak security now directly affecting trust and churn.
