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Consumer Trust Stories - Page 3

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Consumer Trust stories

Fintech leaders urge unified payments push as AI grows
Data Analytics

Fintech leaders urge unified payments push as AI grows

Faster instant payments and AI-led commerce are exposing fraud and infrastructure gaps, forcing banks and merchants to bolster resilience.

By Karen Joy Bacudo • 5 min read • Wed, 29th Jul 2026
Truecaller joins the GSMA to curb global scam calls
Data Protection

Truecaller joins the GSMA to curb global scam calls

The move gives the caller-ID app a seat in standards talks as operators face mounting pressure to curb cross-border scam calls.

By Sean Mitchell • 3 min read • Wed, 22nd Jul 2026
AI search shift forces SMBs to rethink online discovery
Digital Transformation

AI search shift forces SMBs to rethink online discovery

Local firms risk losing customers unless their online details, reviews and booking options are clear enough for AI tools to recommend them.

By Sofiah Nichole Salivio • 6 min read • Fri, 17th Jul 2026
AI leaders stress governance & trust as adoption grows
Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • Fri, 17th Jul 2026
Visa launches AI financial assistant for bank apps
Data Protection

Visa launches AI financial assistant for bank apps

Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.

By Karen Joy Bacudo • 4 min read • Thu, 16th Jul 2026
AI must earn trust through governance & infrastructure
Data Protection

AI must earn trust through governance & infrastructure

Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.

By Sofiah Nichole Salivio • 5 min read • Wed, 15th Jul 2026
Insicon Cyber adds F5 AI tools to boost governance
Digital Transformation

Insicon Cyber adds F5 AI tools to boost governance

Weak public trust and tighter oversight are pushing Australian and New Zealand firms to add live AI security controls before systems go into production.

By Sean Mitchell • 4 min read • Tue, 14th Jul 2026

Stories from Other Regions

Consumer Trust stories

Nearly half of UK adults question message authenticity
Phishing

Nearly half of UK adults question message authenticity

Trust in digital messages is fraying, with 46% of UK adults doubting whether an email or text was genuine, according to new research.

By Sean Mitchell • 4 min read • Fri, 31st Jul 2026
Virgin Media O2 trials tech recycling display in store
Data Protection

Virgin Media O2 trials tech recycling display in store

Shoppers may be more likely to trade in or buy refurbished handsets after Virgin Media O2's in-store display demystifies recycling and reuse.

By Sofiah Nichole Salivio • 4 min read • Wed, 29th Jul 2026
New Zealanders worry about AI's environmental impact
Data Protection

New Zealanders worry about AI's environmental impact

A growing share of consumers want businesses to prove AI is powered responsibly, with younger New Zealanders most worried about its environmental costs.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 29th Jul 2026
Australians still trust physical mail over digital
Customer Experience

Australians still trust physical mail over digital

Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 28th Jul 2026
AI becomes product discovery tool in Southeast Asia
Marketing Technologies

AI becomes product discovery tool in Southeast Asia

A quarter of Southeast Asian shoppers now use generative AI, but friends, family and online reviews still carry more weight at checkout.

By Regine Laguilles • 4 min read • Fri, 24th Jul 2026
The supplement stack gets a software update
Data Protection

The supplement stack gets a software update

Consumers are now getting real-time batch checks, wearable-linked dosing and personalised formulas as supplement brands add AI and connected hardware.

By Mark Tarre • 6 min read • Thu, 23rd Jul 2026
Australian retailers back AI shopping as trust lags
Customer Relationship Management

Australian retailers back AI shopping as trust lags

Australians remain wary of AI at checkout, with 64% uneasy about letting systems buy on their behalf despite rapid retailer investment.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Jul 2026
Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026
Payments NZ chief calls for stronger interoperability
Fintech

Payments NZ chief calls for stronger interoperability

New Zealand's payments system could face disruption unless banks and providers agree common standards, Steve Wiggins said.

By Mark Tarre • 3 min read • Mon, 20th Jul 2026
UK shoppers back personalisation but resist AI data
Data Protection

UK shoppers back personalisation but resist AI data

A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 14th Jul 2026
Zip finds Australians use AI to guide shopping choices
Fintech

Zip finds Australians use AI to guide shopping choices

Nearly half of Zip's Australian customers now use AI to compare and research purchases, but most still want to make the final call themselves.

By Mark Tarre • 4 min read • Tue, 14th Jul 2026