Chargebee & Twikey link billing with bank payments

Chargebee and Twikey have partnered to link subscription billing with bank payment systems, focusing on SEPA direct debit and bank transfer workflows for recurring revenue businesses.

The integration connects Twikey's bank payment infrastructure with Chargebee's billing platform, allowing businesses to automate SEPA e-mandates, direct debit collections, payment tracking and reconciliation in a single process. Payment status data, including SEPA Direct Debit collections and bank transfers, now flows from Twikey into Chargebee in real time.

The aim is to address a common problem for finance teams whose billing platforms, enterprise resource planning systems and banks still operate separately. In many organisations, invoices and payments must be matched across several systems, adding manual work and increasing the risk of failed collections.

Twikey specialises in SEPA e-mandate management and recurring payment automation, connecting billing systems to banks through more than 3,500 bank and connector integrations. Chargebee provides billing software for companies using subscription, usage-based and hybrid pricing models.

Closing the gap

The new link is intended to help subscription businesses collect payments directly from customer bank accounts while automating back-office finance tasks often handled manually. Merchants using SEPA Direct Debit and bank transfers through Twikey collect money directly rather than through an intermediary payment service provider.

This direct collection model can also make bank statements clearer for consumers, which may reduce chargebacks. Better visibility into payment status should also reduce the need for manual reconciliation work within finance teams.

The partnership targets sectors where recurring payments and large customer volumes are common, including media, insurance, retail, utilities and telecom. These industries often deal with pricing structures that go beyond standard fixed subscriptions, particularly as businesses adopt usage-based charging models.

Chargebee said its platform supports a broader revenue process, including product and pricing configuration, usage metering, revenue recognition and customer retention across multiple entities and markets. Twikey's role in the arrangement is to handle mandate data and recurring bank payment collection.

Jeff Sant, Chief Operating Officer of Chargebee, described the operational issue the partnership is designed to address.

"As businesses adopt usage-based and more complex pricing models, the gap between billing payments can show up as failed collections and manual reconciliation overhead," said Sant.

"By working with Twikey, we help customers connect their billing and payments infrastructure directly, reduce operational overhead, and improve revenue collection and management," he added.

Dominique Adriansens, Chief Executive Officer at Twikey, said the disconnect between systems had created ongoing work for finance departments.

"The disconnect between billing systems and bank payments has been a persistent challenge for businesses managing recurring revenue," said Adriansens.

"Mandates change, transactions fail, payment details become outdated, and finance teams are left to resolve these gaps manually, often because legacy systems lack the depth needed to keep up. That's why we're happy to partner with Chargebee, so we can help organisations build a more connected recurring revenue stack: reducing reconciliation effort, improving collections performance, and delivering more reliable revenue data across systems," he said.

The announcement reflects a broader push by finance software suppliers to tighten links between billing, collections and accounting functions. For subscription businesses, especially those operating across Europe and using SEPA payment rails, delays or mismatches between systems can affect cash collection, customer service and reporting.

By feeding payment information back into the billing platform as collections happen, the integration is intended to give finance teams a more up-to-date view of which invoices have been paid and which still need attention. In recurring revenue models, failed payments can quickly become customer retention issues as well as accounting problems.

Twikey's position in SEPA mandate management means the partnership is focused on bank-based recurring payments rather than card transactions. For businesses looking to lower processing costs or support customers who prefer paying from bank accounts, direct debit remains a common option in several European markets.

The integration is intended to support organisations with recurring and usage-based revenue models while reducing the volume of manual payment matching work carried out by finance teams.