Bybit launches AI chat interface for trading & support

Bybit has launched Bybit AI in its app, bringing trading and customer support into a single chat interface.

The tool lets users make plain-language requests for trading and account-related tasks. Bybit says the assistant interprets each request and carries out the action within the app, rather than sending users through separate menus and dashboards.

The rollout covers all users and starts with two main areas: trading functions and customer support. The assistant is available across Spot, Futures, and Options trading, as well as services including Bybit Earn, Copy Trading, Trading Bot, Loan, P2P, Bybit Card, Spot X, the Rewards Hub, and notification and subscription management.

With the launch, Bybit is also pushing a broader idea: a single interface for multiple services. Rather than separating users into distinct product areas, it aims to connect different business lines through one conversational layer inside the app.

That approach extends to support. The assistant will work alongside human agents, with customer service integrated into the same interface used for trading and account tasks.

Ben Zhou, Bybit's Co-founder and CEO, linked the launch to the company's broader platform plans.

"Bybit AI is an important part of our roadmap for the New Financial Platform," said Ben Zhou, Co-founder and Chief Executive Officer of Bybit. "We want to make it easier for users to access the financial services they need in one place. As we continue to develop Bybit AI, users will be able to use it to find and access a wider range of products and services on Bybit. The idea is simple: you tell Bybit AI what you want to do, and it helps you find the right products and services to get it done, like having a team of financial experts right in your pocket."

Single interface

Bybit says the system was designed so its underlying infrastructure connects separate services while users see one assistant. In practice, that means a customer could ask to check a portfolio balance, place a trade, or submit a support request through the same conversation window.

It also outlined plans to connect more services through Open API. Those connections are intended to bring together trading, earn products, loans, card services, and customer support in a more unified experience.

Rockman Zhang, Chief Technology Officer at Bybit, said the company did not want to add another standalone tool.

"We are not looking to add another dashboard or bolt on another chatbot," said Rockman Zhang, Chief Technology Officer of Bybit. "The goal is to make it easier for users to find what they need and take action in one place, with a simple interface that brings the right products and services together."

Security model

Users who want to use the feature must first activate it, which creates a dedicated Bybit AI sub-account. Bybit says that sub-account is separated from the user's main balance as part of its risk controls.

The exchange described the setup as a security-focused architecture designed to limit potential risks tied to AI-driven actions. It also said the onboarding process does not require an API key or manual configuration, reducing the steps needed for access.

The launch comes as cryptocurrency exchanges look for new ways to simplify often complex interfaces for retail users. Trading apps typically divide products into separate sections for spot markets, derivatives, yield products, card services, and customer support, requiring users to move between screens for routine actions.

Bybit's answer is to shift more of that navigation into a text-based assistant. The model reflects a broader move in financial technology to use conversational software as the front end for transactions, service requests, and account administration.

For exchanges, the opportunity is not only to simplify trading workflows but also to guide customers across a wider range of in-house products. A unified assistant could reduce friction between parts of the platform, especially where users might otherwise stop at a menu or fail to find a feature.

At the same time, the use of AI in financial services raises questions about control, accuracy, and user safeguards. Bybit's decision to place the tool inside a separate sub-account suggests it is trying to limit the impact of errors or misuse while still allowing the system to act on instructions.

The initial rollout combines automation with human support rather than replacing support teams altogether. "Smarter customer support will be integrated directly into Bybit AI, ensuring customer queries are resolved faster, better, and more effectively."